CTS EVENTIM Sports GmbH

The relationship between a club and its fans is something really special; it frequently begins with an initial visit to the stadium, starting a wonderful and long-lasting friendship.

EVENTIM Sports provides software and advisory services in the field of sport. We have made it our task to give the club and the promoter the opportunity to present themselves to their customers in the best possible way through an all-round service package. Our services are used by clubs, associations and sport promoters, covering about 20 different types of sport, including football, handball, ice hockey, basketball, tennis, Formula 1, DTM, winter sports and other sport types. In the football Bundesliga alone, almost two-thirds of the clubs using EVENTIM systems. Amongst other things, EVENTIM Sports operates the Internet-supported information and reservation system eventim.Tixx and the CRM system eventim.FaRM.

Our services

The services of EVENTIM Sports include the following business areas:

• Internet-based ticketing software
• With integration in ERP systems and links to electronic access controls and stadium-management systems
• Operation of online ticket shops
• Internet-based CRM software
• With complex elements to control the whole customer/fan process
• Mobile and fixed access-control systems
• Consultation services
• Product-related consultation (ticketing, CRM) for optimal use of the systems
• The arrangement of services around the customer
• Call service centre
• Logistics
• Technology

We set standards through our innovative technology and the great expertise of our employees in the field of sport. Our services and products are optimized to meet the needs and aims of our customers. We offer promoters and partners in advance sales clearly identifiable competitive advantages, and offer end users quick, easy and safe access to their tickets.

Quality

For us, quality has an elementary significance, which arises from the responsibility of being a reliable and impressive partner to our customers at all times. Through our investments, we continually ensure comprehensive functionality and high levels of availability in our systems, the smooth running of business processes depicted there, and the high performance quality of our services.

Personal consultation

As in our ticketing, EVENTIM Sports looks after you skilfully and comprehensively after the implementation of your customer-loyalty system, through training employees and sales partners to work with the system, for example. In addition to technical solutions, EVENTIM Sports can advise you on all matters relevant to the subject of customer loyalty. To exploit your customer potential, trust in the sport and direct-marketing expertise of our employees.

Services

In sport, preparation for the next game is an important foundation for success.

EVENTIM Sports skilfully supports you in optimizing your ticketing and customer-loyalty tasks. To this end, we maintain significant contacts with a large number of skilled service providers in the following areas:

• Service centres
• Merchandising handling
• Lettershop
• Direct marketing agencies
• ERP systems
• Access controls
• Payment
• etc.

Along with you and us, these service providers are in a process chain, which guarantees the best possible execution between you and your customers (fans). Furthermore, you can also share in economies of scale through the centralized purchasing of ticket blanks. A special service for you: We can run your online ticket shop on your homepage and on numerous other relevant websites. For you, this means that we optimally control the whole process of online ordering for you. In doing so, we work as a sales partner commissioned by you.